• What information do I need before I order a part?
• Where do I find this information?
• How do I order a part on this website?
• Is there any other way I can order a part?
• When can I order the part(s)?
• How do I pay for the part(s)?
• Do I have to pay sales tax on my order?
• Do you accept tax exempt orders online?
• What credit cards can I use?
• When will my credit card be charged?
• How do you protect my credit card information?
• What do I do if my credit card is declined on your website?
• How long does it take to process my order?
• How long does it take before I receive my order?
• What are the terms and conditions of ordering (or what is the fine print)?
• How do I cancel my order?
• What if I have a question about my order?

SHIPPING

• What is the cost to ship my order?
• What method is used to ship my purchases?
• How are my purchases packaged?
• How do I track my order?
• How long does it take before I receive my order?
• Can I get faster shipping?
• Do you ship to Alaska, Hawaii and Puerto Rico?
• Do you ship to US Military APO/FPO boxes?
• Do you ship international orders?
• What if I have any other question about shipping?

RETURNS

• What is your return policy?
• How many days do I have to return the parts?
• Where do I return the parts?
• Can I return parts purchased on this website to a Home Depot store?
• What if my order arrives damaged or is incorrect?
• What if my order arrives and is missing some of the parts I ordered?

TECHNICAL PROBLEMS

• What if I have a technical problem with your website?

ORDERING

If you don’t have the manual, this site provides other ways to find the part number. One way to search for a part number is by knowing the model number of the equipment and the make and model number of the engine along with any spec number that appears on the engine (if applicable). Enter the model number into the model number field on the screen to view a list of part numbers for that model. When you find the correct part number, enter it into the part number field on the screen where again you will see information about the part and have the option to order the part.

Lastly, if you don’t know the part or model number, you can find this information by clicking on the “Our Easy Guide” Start button under the Model Number field where you can select the type of equipment you have, the manufacturer of the equipment, and then the model number where you can click to see the part number listing. Once there, either click on the part number or enter the part number into the part number field.

The part number or model number may be located in different places on the equipment depending on the type of equipment you have. Generally, part or model identification tags are located in areas unlikely to need replacement, even after years of use.
For handheld equipment, the tag is usually white and approximately 1" x 1/2" in size. Handheld ID tags are normally located on an aluminum portion of the engine, somewhat set into the unit to protect the label from wear. (A bar code will also be on this tag.)
For most power equipment, these tags are approximately 2" x 3" in size. Here are the common tag locations for popular equipment:

• Riding mower tags are located on the underside of the seat.
• Walk-behind mowers tags are found either on the deck or on the rear door of the rear discharge unit.
• Tiller model number tags are generally on the tine housing.
• Single-stage snow thrower tags are next to the key and primer.
• Two-stage snow throwers model number tags are located on the bottom of the main gear housing which is often called the belly pan
• Log splitters, chipper shredders and edgers model tags can be found on the frame or main housin

• You can place a parts order through this website 24 hours per day, 7 days a week
• You can place a parts order on the phone Monday through Sunday between 8 AM and 9 PM Eastern Time at 1-888-443-7278 where one of our Customer Service Center Representatives will be happy to assist you.

1. Online: This is your most convenient option. If you choose to order online, simply enter all of your payment information through our secure payment server. You can order 24 hours a day, 7 days a week.
2. Telephone: If you wish to pay by telephone, call us toll-free: 1-888-443-7278 (Monday through Sunday between 8 AM and 9 PM Eastern Time). Have your credit card and order information ready. Our Customer Service Center will be glad to place your order for you.

SHIPPING

Shipping Charges per Total Order Cost
$00.00 to $49.99 shipping is $7.95
$50.00 to $99.99 shipping is $8.95
$100.00 to $149.99 shipping is $9.95
$150.00 to $199.99 shipping is $14.95
$200.00 to $249.99 shipping is $18.95
$250.00 to $299.99 shipping is $24.95
Over $300.00 shipping is $29.95

Shipping Charges apply to the lower 48 states only. We can ship to AK and HI but the order must be phoned in and special shipping charges do apply.

In some rare cases shipping charges will be higher based on the item’s size, for example: decks, baggers, etc.

1) The time it takes to process your order
2) The time it takes the part to get from our warehouse to your door. All orders are shipped via ground transportation. Depending on your location, you will receive your order in 4 to 9 days from the time we ship from our warehouse.

We do not offer Next Day or Second Day shipping on our items.

Please note: to receive the shortest shipping time available, please place your order by 12:00 Noon, Eastern time so your order can be processed the day it is received. Otherwise, your order will be processed the next business day.

RETURNS

This return policy applies regardless of whether you bought the part(s) through www.homedepot.com or on the phone from one of our Customer Service Center representatives.

All damage and shortage claims should be made within 30 days of delivery. If the parts or package is damaged upon arrival, you have the right to refuse the order. If your shipment arrives and it is not complete, please contact our toll-free customer service center number at 1-888-443-7278 to replace the order.

If you are eligible to receive a refund, credit will be given within 48 hours of receipt of the parts at The Home Depot warehouse which from the part was shipped (if it is in acceptable condition). Credit will appear on the original credit card within 1-2 billing cycles.

TECHNICAL PROBLEMS